Wednesday, May 24, 2017
Walking, talking, user experience
Today was a beautiful day for a chat with User Experience Manager Jacq Pyun. Here's a snippet:
So, how do you really change government? You take a new job -- one that has never been done in the State -- and you run with it like you stole it, engaging with programs, with agencies, forcing both staff and users to try new approaches (such as wire framing, iterating dev changes, understanding user expectations, etc) and question processes and assumptions. That is EXACTLY what Jacq is doing at the State. Moreover, she's doing it with a smile and infectious enthusiasm.