Wednesday, August 23, 2017

Customer service on point

Today's walk is with a friend of mine from our pre-OIT days at the Colorado Department of Public Health and Environment.

Enterprise Service Desk Manager Jim Nethercott and I both came over to the Governor’s Office of Information Technology (OIT) around the same time and are trying to bring some of that public health empathy over to IT services. Jim, specifically, is doing so as our OIT Service Desk lead. He is reshaping both the customer experience and "how to" of the technology behind how we provide care to our customers. Great stuff!


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