Today's Walk & Talk is with OIT’s Google Operations Director Lilo Santos. Lilo and I've sat in the same room for the last four years and, arguably, share a brain. Over those years, some of our central drivers for approaching service implementation has been an emphasis on cost avoidance, maximizing the array of tools available in platform services that we already own, and the culture change associated with rooting new technologies in government.
Over the last week or so we've seen a major enhancement to our state Google platform as we jumped to the new “enterprise” level of Google services. While many of the major enhancements that came with this focus on greater admin/backend tools, some of the enhancements are customer-facing and are helping us make an even stronger run at the central drivers above that Lilo and I love -- cost avoidance, maximization of tools and the associated culture change of govtech. In this Walk & Talk we talk about some of these strategies in motion and approaches we are using with the new tools available.
Specifically, we are focused on implementing chat/video conferencing now that dial-in numbers are available in calendar events at no additional cost, and expanding the use of video meetings as these tools have now been brought directly under our Business Associates Agreement (BAA) to provide security and confidence for handling health-related information exchanges -- something that our health departments, state employee assistance programs and citizens must have.
Watch my interview with Lilo and learn more>>